Politique de confidentialité

PRIVACY POLICY

Last Updated: September 15, 2026

ASH CALIA FZ-LLC, trading as ASH Calia We operates the website www.ashcalia.com and provides online retail services for beauty, skincare, personal-care, wellness and related products.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with ASH Calia.

We respect your privacy and process personal information in accordance with applicable laws and regulations of the United Arab Emirates.

1. INFORMATION WE COLLECT

We may collect personal information that you provide to us when you:

● Create or use an account;

● Place an order;

● Provide billing or shipping information;

● Contact our customer-service team;

● Subscribe to marketing communications;

● Participate in promotions or other activities; or

● Otherwise communicate with us.

Depending on your interaction with our website, information may include:

● Full name;

● Email address;

● Telephone or mobile number;

● Billing address;

● Shipping address;

● Account information;

● Order and purchase information;

● Product preferences;

● Communications with our customer-service team;

● Information necessary to process returns, refunds or complaints; and

● Other information that you voluntarily provide.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools and similar technologies.

This may include:

● IP address;

● Device type;

● Browser type;

● Operating system;

● Approximate location derived from technical information;

● Pages visited;

● Products viewed;

● Referring website;

● Date and time of visits;

● Website interactions; and

● Other technical information necessary for website operation, security and analytics.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

● Process and fulfill orders;

● Process payments;

● Arrange delivery;

● Send order confirmations;

● Provide shipping and tracking information;

● Provide customer support;

● Process cancellations, returns and refunds;

● Communicate about your purchases;

● Prevent fraud and unauthorized transactions;

● Protect the security of our website;

● Maintain customer accounts;

● Improve our website, products and services;

● Analyze website usage and performance;

● Send marketing communications where legally permitted;

● Respond to complaints and enquiries;

● Meet accounting, tax, legal and regulatory obligations; and

● Protect our legitimate business interests and legal rights.

We will not intentionally use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.

4. PAYMENT INFORMATION

Payments may be processed through Shopify and/or third-party payment providers.

Where payment processing is performed by a third-party payment provider, your payment information may be collected and processed directly by that provider in accordance with its own terms and privacy policy.

ASH Calia does not intentionally retain complete payment-card information on its own systems unless such retention is specifically required and lawfully permitted.

5. SHOPIFY AND SERVICE PROVIDERS

Our online store is operated using Shopify.

We may also use third-party service providers for:

● Payment processing;

● Fraud prevention;

● Analytics;

● Marketing and email communications;

● Customer support;

● Order management;

● Shipping and logistics;

● Customs processing; and

● Other services necessary to operate our business.

These providers may process personal information as necessary to provide their services, subject to applicable law and their own privacy practices.

6. SHIPPING AND LOGISTICS PROVIDERS

To deliver your order, we may provide necessary information to shipping and logistics providers, 

Information may include:

● Recipient name;

● Delivery address;

● Telephone number;

● Email address;

● Order information; and

● Information reasonably necessary for customs clearance and delivery.

We only intend to provide information reasonably necessary for the relevant purpose.

7. INTERNATIONAL DATA TRANSFERS

Because ASH Calia may sell products internationally and may use service providers located in different countries, personal information may be transferred to or processed outside the United Arab Emirates.

Where applicable, we will take reasonable measures to ensure that international transfers and processing are handled in accordance with applicable UAE data-protection requirements.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

● Operate essential website functions;

● Maintain shopping-cart functionality;

● Remember preferences;

● Improve website performance;

● Understand website usage;

● Provide security and fraud prevention;

● Analyze traffic and customer interactions; and

● Support marketing activities where permitted.

You may be able to control cookies through your browser settings and any cookie-management tools made available on our website.

Disabling certain cookies may affect website functionality.

9. MARKETING COMMUNICATIONS

If you subscribe to our marketing communications or otherwise provide the required consent where applicable, we may send information about:

● Products;

● Promotions;

● Special offers;

● New arrivals;

● Website updates; and

● Other ASH Calia news.

You may unsubscribe from marketing communications at any time using the unsubscribe option included in the relevant communication or by contacting us.

Transactional communications, including order confirmations, payment notices and shipping updates, may continue to be sent when necessary to complete or administer your transaction.

10. DATA SECURITY

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse or destruction.

However, no internet transmission, electronic storage system or website can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account credentials and devices.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Retention may be necessary for:

● Order fulfillment;

● Customer service;

● Accounting and tax records;

● Legal and regulatory compliance;

● Fraud prevention;

● Dispute resolution;

● Enforcement of agreements; and

● Protection of our legal rights.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

12. YOUR PRIVACY RIGHTS

Subject to applicable law and any applicable limitations, you may have rights relating to your personal information, including rights to:

● Request access to personal information held about you;

● Request correction of inaccurate or incomplete information;

● Request deletion where legally applicable;

● Request restriction or cessation of certain processing where legally applicable;

● Withdraw consent where processing is based on consent;

● Object to certain processing where applicable; and

● Request information concerning the processing of your personal information.

We may need to verify your identity before processing a privacy request.

To make a privacy request, contact us using the details provided below.

13. CHILDREN’S PRIVACY

Our website is intended for customers who are legally capable of entering into purchases.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications, payment services, social-media platforms or other services.

We are not responsible for the privacy practices of third parties.

You should review the privacy policies of third-party services before providing personal information to them.

15. FRAUD PREVENTION AND LEGAL DISCLOSURES

We may disclose personal information where reasonably necessary to:

● Prevent or investigate fraud;

● Protect our customers, business or website;

● Enforce our terms and policies;

● Respond to lawful requests from government authorities;

● Comply with applicable laws, regulations or legal processes; or

● Establish, exercise or defend legal claims.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

17. CONTACT US

For privacy questions, requests or concerns, please contact:

ASH CALIA FZ-LLC

Trading Name: ASH Calia

Website: www.ashcalia.com

Email: info@ashcalia.com / ashcaliafzllc@gmail.com

Business Address:

RAKEZ Business Zone, Al Nakheel Area
P.O. Box No. 10055
Ras Al Khaimah
United Arab Emirates

We will make reasonable efforts to respond to privacy requests within the period required by applicable law.