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Frequently Asked Questions

Where are you located?

ASHCALIA is based in the United Arab Emirates (UAE).

Where do you ship?

We ship to selected countries worldwide. Available shipping destinations are displayed during checkout.

How long does shipping take?

Estimated delivery times: * UAE: 5-7 business days * International: 7–20 business days Delivery times are estimates and may vary due to customs or courier delays.

How long does it take to process my order?

Orders are processed within 1–3 business days after payment is confirmed.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking number.

What if I receive a damaged, defective, or incorrect item?

Please contact us within 48 hours of receiving your order. Include your order number and clear photos of the item so we can assist you.

Do you accept returns?

For hygiene and safety reasons, we do not accept returns of opened or used beauty, skincare, personal care, or wellness products unless required by applicable law. Please refer to our Return & Refund Policy for full details.

Will I have to pay customs duties or import taxes?

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Why did my order arrive in separate packages?

Some items may be shipped separately if they are stored in different warehouses or require different shipping methods.

How can I contact customer support?

Email us at ashcaliafzllc@gmail.com. We aim to respond within 24–48 business hours.