Shipping policy

SHIPPING POLICY

Last Updated: September 15, 2026

This Shipping Policy explains how ASH Calia processes and delivers orders placed through www.ashcalia.com.

1. SHIPPING DESTINATIONS 

ASH Calia may offer delivery within the United Arab Emirates and to selected international destinations.

International shipping availability may depend on:

● Destination country;

● Courier availability;

● Product restrictions;

● Customs requirements;

● Import regulations;

● Transportation restrictions; and

We may restrict or refuse delivery to a destination where a particular product cannot legally or safely be shipped.

2. ORDER PROCESSING

Orders are processed after successful payment confirmation.

The applicable processing or dispatch information will be communicated during checkout or in your order confirmation where available.

Processing time is separate from the courier’s transportation or delivery time.

Processing may take longer during:

● Public holidays;

● Promotional periods;

● High-volume periods;

● Inventory verification;

● Payment verification;

● Customs or regulatory requirements; or

● Unexpected operational circumstances.

3. SHIPPING METHODS

Orders may be delivered through third-party courier and logistics providers.

The courier and service available for an order may depend on:

● Destination;

● Package size and weight;

● Product type;

● Delivery availability;

● Remote-area classification;

● Customs requirements; and

● Other operational considerations.

Available shipping options and applicable charges will be displayed at checkout where available.

4. DELIVERY ESTIMATES

The following delivery timeframes are estimates and may vary depending on courier availability, customs clearance, public holidays, and other factors outside our reasonable control:

• United Arab Emirates (UAE): 1-2 business days
• GCC Countries (Saudi Arabia, Kuwait, Bahrain, Qatar, Oman): 3–5 business days
• Other International Destinations:  4-7 business days

Business days exclude weekends (Saturday–Sunday) and UAE public holidays.

We will make reasonable efforts to notify you if a significant delay is anticipated.

Any delivery time displayed at checkout or communicated by ASH Calia is an estimate unless expressly stated otherwise.

Actual delivery may take longer because of:

● Customs clearance;

● Customs inspections;

● Weather;

● Public holidays;

● Courier delays;

● Transportation disruptions;

● Incorrect or incomplete addresses;

● Remote-area delivery;

● Government restrictions;

● Security procedures; or

● Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers when a shipment experiences an unusual or significant delay.

5. SHIPPING FEES

Shipping fees are determined according to factors such as destination, shipping service, package characteristics and courier rates.

The applicable shipping charge will be displayed at checkout where available.

Some remote or extended delivery locations may attract additional charges.

Where an additional charge is required and cannot reasonably be determined at checkout, we may contact the customer before dispatch.

6. REMOTE AND EXTENDED DELIVERY AREAS

Couriers may classify certain addresses as remote, extended or out-of-delivery areas.

Such destinations may involve:

● Additional fees;

● Longer delivery times;

● Limited delivery services; or

● Additional delivery arrangements.

Where applicable, the customer may be responsible for additional charges associated with a remote or extended delivery location, subject to applicable law.

7. INTERNATIONAL CUSTOMS, TAXES AND IMPORT CHARGES

International orders may be subject to charges imposed by the destination country, including:

● Import duties;

● Customs duties;

● VAT/GST or similar taxes;

● Customs clearance charges;

● Brokerage fees;

● Administrative charges;

● Handling fees; and

● Storage or warehousing fees.

Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.

Customers should check their local customs and import requirements before ordering.

ASH Calia cannot guarantee that customs authorities will permit a particular product to enter a destination country.

8. PRODUCT IMPORT RESTRICTIONS

Skincare, cosmetics, personal-care products, supplements and wellness products may be subject to different import rules in different countries.

Customers are responsible for ensuring that products they order may legally be imported into their destination country.

If a product cannot legally be shipped to a destination, ASH Calia may cancel the affected order.

9. CUSTOMS DELAYS

International shipments may be delayed while undergoing customs inspection, documentation review, duty assessment or clearance.

Customs decisions and procedures are outside ASH Calia’s direct control.

Customers may be contacted by the courier or customs authority and may need to provide additional information or pay applicable charges.

10. REFUSAL TO PAY CUSTOMS CHARGES

If a customer refuses to pay applicable customs duties, taxes, clearance charges or other legally imposed import fees, the shipment may be delayed, returned, abandoned or otherwise handled by the courier or customs authority.

Where the customer refuses customs charges or fails to complete required customs procedures, any refund request will be assessed based on the circumstances and applicable law.

ASH Calia is not responsible for customs charges imposed by the destination country .

11. ACCURATE DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information, including where applicable:

● Full name;

● Building or villa number;

● Apartment or room number;

● Street;

● Area;

● City;

● Country;

● Postal/ZIP code;

● Telephone number; and

● Email address.

Please carefully review your information before completing checkout.

12. INCORRECT OR INCOMPLETE ADDRESS

If delivery cannot be completed because the customer provided an incorrect or incomplete address or contact information, additional delivery or re-shipping charges may apply.

If the shipment is returned to ASH Calia because of an incorrect address, failure to respond to the courier, refusal of delivery, or repeated unsuccessful delivery attempts, any refund or re-shipping arrangement will depend on the circumstances.

13. FAILED DELIVERY

Couriers may make delivery attempts according to their own procedures.

Customers should monitor their telephone, email and tracking information and cooperate with reasonable delivery requests.

If the customer does not respond to delivery attempts, the shipment may be returned to the sender.

Any applicable return, refund or re-shipping arrangement will be handled according to the circumstances and applicable law.

14. LOST SHIPMENTS

If tracking indicates that a shipment is significantly delayed or appears to be lost, contact ASH Calia so that we can investigate with the relevant courier.

We may request information necessary to investigate the shipment.

Where the courier confirms that a shipment has been lost, ASH Calia will work with the courier to determine the appropriate resolution, subject to applicable law and the circumstances of the shipment.

We do not automatically assume liability for every courier loss where the loss occurred outside our reasonable control.

However, nothing in this policy limits any mandatory consumer right or remedy that applies to the transaction.

15. STOLEN PACKAGES AFTER DELIVERY

Once the courier has correctly delivered a package to the delivery address and/or recipient specified in the order and has recorded delivery confirmation, ASH Calia is generally not responsible for theft occurring after confirmed delivery.

If you believe your package was incorrectly marked as delivered, contact us promptly so that we can investigate with the courier.

16. DAMAGED PACKAGES

If your package arrives visibly damaged, please take photographs of the package and shipping label before opening it where reasonably possible.

If the product inside is damaged, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

● Order number;

● Photographs of the package;

● Photographs of the product;

● Photograph of the shipping label;

● Description of the damage; and

● Video where reasonably necessary.

Please retain the original packaging until we complete our investigation unless keeping it would create a safety concern.

17. WRONG OR MISSING PRODUCTS

If you receive a product different from what you ordered or an item appears to be missing, contact us promptly.

We may request photographs of the received package, shipping label and products to investigate the issue.

Where ASH Calia confirms that an incorrect or missing product was supplied, we will provide an appropriate resolution in accordance with applicable law.

18. DELIVERY CONFIRMATION

A shipment may be considered delivered according to the courier’s official tracking information and delivery confirmation.

If the tracking information states that your package has been delivered but you have not received it, contact ASH Calia promptly so that we can investigate.

19. SHIPPING DELAYS OUTSIDE OUR CONTROL

Delivery may be delayed by circumstances outside ASH Calia’s reasonable control, including:

● Severe weather;

● Customs inspections;

● Customs clearance;

● Public holidays;

● Government restrictions;

● Courier disruptions;

● Transportation disruptions;

● Security procedures;

● Remote-area delivery; and

● Other unforeseen circumstances.

Such delays do not automatically entitle a customer to a refund of shipping fees or the order value.

20. PERSONAL INFORMATION FOR DELIVERY

We may provide necessary customer information to courier, logistics and customs providers to complete delivery.

This may include your name, address, telephone number, email address and order information.

For further information, please see our Privacy Policy.

21. CONTACT US

For shipping or delivery questions:

Trading Name: ASH Calia

Website: www.ashcalia.com

Email: info@ashcalia.com / ashcaliafzllc@gmail.com

Business Address:

RAKEZ Business Zone, Al Nakheel Area
P.O. Box No. 10055
Ras Al Khaimah
United Arab Emirates

22. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes to our courier services, shipping destinations, rates, business practices or applicable legal requirements.

The latest version will be published on this page with the applicable “Last Updated” date.