Terms of service

TERMS & CONDITIONS

Last Updated: September 15, 2026

Welcome to ASH Calia.

These Terms & Conditions govern your access to and use of www.ashcalia.com, including purchases made through our online store.

The website is operated by:

ASH CALIA FZ-LLC
Trading as ASH Calia

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

Nothing in these Terms is intended to exclude, restrict or waive any consumer right or legal remedy that cannot lawfully be excluded or restricted under applicable law.

1. OUR BUSINESS

Legal Name: ASH CALIA FZ-LLC
Trading Name: ASH Calia
Website: www.ashcalia.com
Business Address: RAKEZ Business Zone, Al Nakheel Area, P.O. Box No. 10055, Ras Al Khaimah, United Arab Emirates

Email: info@ashcalia.com / ashcaliafzllc@gmail.com

ASH Calia operates an online retail business offering beauty, skincare, cosmetics, personal-care, wellness and supplement products.

2. USE OF OUR WEBSITE

You agree to use our website lawfully and responsibly.

You must not:

● Use the website for unlawful purposes;

● Attempt to gain unauthorized access to our systems;

● Interfere with website security or operation;

● Introduce malicious software;

● Commit fraud or facilitate fraudulent transactions;

● Impersonate another person or business;

● Abuse promotions or discount codes;

● Scrape or collect information without authorization;

● Infringe intellectual-property rights; 

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, specifications and other information displayed on our website are accurate.

However:

● Product packaging may change;

● Manufacturers may update formulations or labels;

● Product colors may appear differently on different screens;

● Product availability may change; and

● Manufacturer information may be updated after a product page has been published.

The product packaging and labeling supplied with the product should be considered the most current source of information regarding ingredients, directions, warnings and usage.

If there is a material discrepancy between the product supplied and the description presented on our website, please contact us.

4. BEAUTY, SKINCARE AND PERSONAL-CARE PRODUCTS

Customers should carefully review product descriptions, ingredients, directions and warnings before purchasing and using products.

Customers with known allergies or sensitivities should review the ingredients carefully.

If you have a medical condition, are pregnant or breastfeeding, take medication, or have concerns about whether a product is suitable for you, consult an appropriately qualified healthcare professional before use.

5. SUPPLEMENTS AND WELLNESS PRODUCTS

Information provided about supplements and wellness products is for general informational purposes and is not medical advice.

Supplements are not intended to replace a balanced diet or professional medical care.

Customers should follow the manufacturer’s recommended directions and dosage.

Do not exceed the recommended dosage.

If you have a medical condition, take medication, are pregnant or breastfeeding, or have concerns about a supplement, consult a qualified healthcare professional before using it.

ASH Calia does not guarantee that a particular product will produce a particular health, cosmetic or personal result.

6. PRODUCT AUTHENTICITY

ASH Calia aims to source and sell genuine products through legitimate suppliers and/or reputable retail channels.

We do not knowingly sell counterfeit products.

Where product authenticity or sourcing documentation is relevant to a legitimate customer complaint, we may investigate the matter and provide appropriate information subject to confidentiality and legal requirements.

7. PRICES

Prices displayed on our website may change without prior notice.

The price applicable to your order will generally be the price displayed at checkout before you submit your purchase, subject to correction of obvious errors.

Where applicable, taxes, shipping charges, customs duties, import charges or other fees may be shown separately.

8. PRODUCT AVAILABILITY

We make reasonable efforts to maintain accurate inventory information.

However, products may become unavailable unexpectedly.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative, partial order, or refund as appropriate.

If we cannot fulfill the order, we will provide an applicable refund for the unavailable product in accordance with applicable law.

9. ORDERS

When you place an order, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation.

An order confirmation does not prevent us from cancelling an order where there is a legitimate reason, including:

● Product unavailability;

● An obvious pricing or product-description error;

● Suspected fraud or unauthorized activity;

● Payment problems;

● Shipping restrictions;

● Customs or regulatory restrictions;

● Inability to verify required information; or

● Other circumstances making fulfillment unlawful or impracticable.

If we cancel an order after payment has been received, we will arrange an applicable refund.

10. PAYMENT

Payment must be completed through the payment methods available at checkout.

You confirm that you are authorized to use the payment method provided.

We may conduct reasonable payment or fraud checks where necessary.

If payment cannot be successfully completed, the order may not be processed.

11. SHIPPING AND DELIVERY

Shipping is governed by our Shipping Policy.

Delivery estimates are provided in good faith and may be affected by customs, courier operations, weather, public holidays, remote-area delivery, incorrect addresses, regulatory requirements and other circumstances outside our reasonable control.

Where applicable law provides a consumer remedy because of a delivery failure or delay, that remedy will apply.

12. INTERNATIONAL ORDERS

International customers are responsible for understanding the import requirements of their destination country.

Depending on the destination, orders may be subject to:

● Customs duties;

● Import taxes;

● VAT/GST;

● Customs clearance charges;

● Brokerage fees;

● Handling charges;

● Storage charges;

● Other government or courier charges.

Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.

ASH Calia does not guarantee that customs authorities in a destination country will permit a particular product to enter the country.

13. RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds and cancellations are governed by our Return & Refund Policy.

Nothing in that policy or these Terms removes mandatory consumer rights available under applicable law.

For hygiene and safety reasons, certain opened, used, unsealed or tampered-with personal-care, cosmetic, skincare, beauty and supplement products may not be eligible for change-of-mind return where permitted by law.

This restriction does not remove rights relating to products that are defective, damaged, incorrect, incomplete, unsafe or otherwise subject to a mandatory legal remedy.

14. CUSTOMER RESPONSIBILITY

Customers are responsible for:

● Providing accurate contact information;

● Providing a complete delivery address;

● Reviewing product descriptions and instructions;

● Checking ingredients and warnings before use;

● Ensuring that internationally ordered products may legally be imported into the destination country;

● Paying applicable destination-country customs duties and charges; and

● Cooperating reasonably with courier or customs procedures.

15. INTELLECTUAL PROPERTY

The ASH Calia name, logo, website design, text, graphics, photographs, original content and other materials created or provided by ASH Calia are owned by or licensed to ASH Calia unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit our content without permission, except where permitted by law.

Third-party trademarks, logos and brand names remain the property of their respective owners.

16. CUSTOMER REVIEWS AND CONTENT

If you voluntarily submit a review, photograph, testimonial, comment or other content to ASH Calia, you confirm that you have the right to submit it.

You grant ASH Calia a non-exclusive permission to use, reproduce and display that content for legitimate business purposes, including website and marketing purposes, where legally permitted.

We may remove content that is fraudulent, unlawful, misleading, abusive, defamatory or otherwise inappropriate.

17. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly but do not guarantee that it will always be uninterrupted, error-free or available.

We may temporarily suspend or modify the website for maintenance, security, technical updates or other legitimate business reasons.

18. THIRD-PARTY SERVICES

Our website may use or connect with third-party services, including Shopify, payment providers, courier companies, analytics providers and other service providers.

Third-party services may have their own terms and policies.

ASH Calia is not responsible for matters arising solely from the independent operation of a third-party service, subject to any rights or remedies that cannot legally be excluded.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ASH Calia will not be responsible for losses caused solely by circumstances outside our reasonable control, including certain courier disruptions, customs actions, government restrictions, severe weather, telecommunications failures or other force-majeure events.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including mandatory consumer rights and remedies.

20. FORCE MAJEURE

We will not be responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, war, civil disturbance, government action, customs restrictions, strikes, major courier disruptions, transportation failures or significant technological failures.

We will make reasonable efforts to resume performance as soon as reasonably possible.

21. GOVERNING LAW AND DISPUTES

These Terms are governed by the applicable laws of the United Arab Emirates.

Disputes will be subject to the jurisdiction of the competent courts and authorities under applicable UAE law.

Nothing in this section prevents a consumer from exercising a mandatory right or using an applicable consumer-protection or dispute-resolution mechanism available under UAE law.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will be published on this page with a revised “Last Updated” date.

Changes will not remove mandatory rights that have already accrued to customers under applicable law.

23. CONTACT US

ASH CALIA FZ-LLC

Trading Name: ASH Calia

Website: www.ashcalia.com

Email: support@ashcalia.com / ashcaliafzllc@gmaill.com

Business Address:

RAKEZ Business Zone, Al Nakheel Area
P.O. Box No. 10055
Ras Al Khaimah
United Arab Emirates